OUR COMMITMENT TO YOU
You are at the center of everything we do. Our goal is to maintain your trust by respectfully managing your personal information and giving you control over it. Privacy is of great importance to SHAREMUSIC! and we want to maintain an open and transparent attitude when dealing with your personal data. Therefore, we have a policy that sets out how your personal data is treated and protected.
Who is responsible for the processing of your personal data?
The Spanish company SHAREMUSIC CONCERTS, S.L. (hereinafter SHAREMUSIC!), is responsible for the processing of the personal data you provide us with and is responsible for such personal data in accordance with the applicable data protection regulations.
● Company name: SHAREMUSIC CONCERTS, S.L.
● Tax identification number: B87810867.
● Address: Calle DOCTOR FOURQUET 20, 28012 MADRID.
● Website: lovereggaetonibiza.sharemusic.es
● Email: [email protected].
Where do we store your data?
The data we collect about you is stored within the European Union or within the EEA. Any transfer of your personal data will be made in accordance with applicable laws. For transfers outside the EEA, SHAREMUSIC! will use Model Contractual Clauses on data protection adopted by the European Commission and the EU-US Privacy Shield as a safeguard for transfers to countries that do not have an adequacy decision from the European Commission.
To whom do we communicate your data?
Your data may be shared by the SHAREMUSIC! group.
We never pass on, sell or exchange your personal data with third parties outside the SHAREMUSIC! group. The data sent to third parties will only be used to provide you with our services. We will detail the categories of third parties that access your data for each specific processing activity.
What is the legal basis for the processing of your personal data?
For each specific processing of personal data collected about you, we will inform you whether the communication of personal data is a legal or contractual requirement, or a requirement necessary to enter into a contract, and whether you are obliged to provide the personal data, as well as the possible consequences of not providing such data.
What are your rights?
Right of access:
Any person has the right to obtain confirmation as to whether or not SHAREMUSIC! is processing personal data concerning them. You can contact SHAREMUSIC! who will forward the personal data we process about you by email.
Right of portability:
Whenever SHAREMUSIC! processes your personal data by automated means on the basis of your consent or an agreement, you have the right to obtain a copy of your data in a structured, commonly used and machine-readable format transferred to your name or to a third party. This will include only the personal data that you have provided to us.
Right of rectification:
You have the right to request rectification of your personal data if it is inaccurate, including the right to complete incomplete data. If you have a SHAREMUSIC! account, you can edit your personal data in your SHAREMUSIC! account and on the subscription pages.
Right to suppression:
You have the right to obtain without undue delay the deletion of any of your personal data processed by SHAREMUSIC! at any time, except in the following situations:
* you have a pending issue with Customer Service;
* has a pending order or a pending project;
* has an outstanding debt with SHAREMUSIC! regardless of the method of payment;
* you are suspected or confirmed to have misused our services in the last four years;
* your debt has been referred to a third party in the last three years, or in the last year in the case of deceased clients;
* has been a customer so we will retain your personal data in connection with the transaction for accounting purposes.
Right to object to the processing of data on the basis of legitimate interest:
You have the right to object to the processing of your personal data on the basis of legitimate interest. SHAREMUSIC! will not continue to process the personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
Right to object to direct marketing:
You have the right to object to direct marketing, including profiling carried out for such direct marketing.
You can opt out of direct marketing at any time in the following ways:
* following the instructions provided in each marketing mailing.
* editing your SHAREMUSIC! account settings.
Right to lodge a complaint with a supervisory authority:
If you believe that SHAREMUSIC! treats your data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.
Right to restriction of processing:
You have the right to request that SHAREMUSIC! limits the processing of your personal data in the following circumstances:
* If you object to the processing of your data on the basis of SHAREMUSIC! legitimate interest, SHAREMUSIC! shall limit any processing of such data pending verification of the legitimate interest.
* If you claim that your personal data is incorrect, SHAREMUSIC! must limit any processing of such data until the accuracy of the data is verified.
* If the processing is unlawful, you may object to the deletion of the personal data and request the restriction of their use instead.
* If SHAREMUSIC! no longer needs the personal data, but you need it for the formulation, exercise or defence of claims.
Exercise of rights:
We take data protection very seriously and therefore have dedicated customer service staff who deal with your requests regarding the above-mentioned rights. You can always contact them at: [email protected].
Right to lodge a complaint with a supervisory authority:
If you believe that SHAREMUSIC! treats your data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example, the purpose of the processing of your personal data, the identity of the Controller or your rights.
DATA PROCESSING
DIRECT MARKETING
What do we use your personal data for?
We will use your personal data to send you newsletters, marketing offers, information surveys and invitations via email, text messages, Whatsapp messages, social media, phone calls and post.
What kind of personal data do we process?
We will process the following categories of personal data:
* Contact information such as: e-mail address, telephone number and postcode.
If you have a SHAREMUSIC! account, we will also process the personal data provided when creating your account or registering as a member:
* Name
* Address
* Age
Who has access to your personal data?
Your data may be shared by the SHAREMUSIC! group.
The data is sent to media agencies and technical providers to distribute physical and digital direct marketing and is used only to provide the services mentioned above. We never pass, sell or exchange your personal data with third parties outside the SHAREMUSIC! group for commercial purposes.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent to receive newsletters and direct marketing.
Right to withdraw consent:
You have the right to withdraw your consent to the processing of your personal data at any time, and you can also opt out of direct marketing. In doing so, SHAREMUSIC! will not be able to send you any direct marketing offers or information on the basis of your consent.
You can withdraw your consent to direct marketing in the following ways:
* following the indications provided in each marketing mailing.
* editing the settings of your SHAREMUSIC! account, if you have one.
How long do we keep your data?
We will retain your data for direct marketing purposes until you withdraw your consent. For email marketing we will consider you as an inactive customer if you have not opened an email in the last year.
CUSTOMER SERVICE
What do we use your personal data for?
We will use your personal data to administer any requests, to handle complaints or questions about our services as well as technical support via emails, text messages, Whatsapp messages, social media and phone calls.
What kind of personal data do we process?
We will process any data you provide to us, including the following categories:
* contact information such as: address, e-mail and telephone number
* date of birth
* payment information and payment history
* credit information
* order information
* correspondence on any matter
Who has access to your personal data?
The data sent to third parties will only be used to provide you with the aforementioned services.
What is the legal basis for processing your personal data?
The legal basis for the processing of your personal data is the legitimate interest of SHAREMUSIC!.
How long do we keep your data?
We will retain your data for 100 days for telephone and e-mail records and correspondence, and for 12 months for case management.
Right to object to the processing of data on the basis of legitimate interest:
You have the right to object to the processing of your personal data on the basis of SHAREMUSIC!’s legitimate interest. SHAREMUSIC! will not further process the personal data unless we can demonstrate a legitimate reason for such processing that overrides your interest and rights or due to a legal claim.
CONTESTS
What do we use your personal data for?
We will process your personal data when you enter our competitions. Your personal data will be used by SHAREMUSIC! to contact participants about competition matters, before and after an event, to identify participants, to check their age, to contact winners or to deliver and follow up the prize giving.
What kind of personal data do we process?
We will process the following categories of personal data:
* contact information such as: name, address, e-mail address and telephone number
* age
* information provided in the contest
Who has access to your personal data?
We send your details to the companies responsible for sending the prizes, who use them solely for the purpose of providing the services mentioned above.
What is the legal basis for processing your personal data?
The processing and treatment of your personal data is based on your consent when you decide to participate in a contest.
Right to withdraw consent:
You have the right to withdraw your consent to the processing of your personal data at any time. In doing so, SHAREMUSIC! will not be able to provide you with the services mentioned above.
How long do we keep your data?
We will retain your personal data for 45 days from the end of the contest.
DEVELOPMENT AND IMPROVEMENT OF OUR PRODUCTS AND SERVICES
What do we use your personal data for?
We will use your data to evaluate, develop and improve the services, products and systems we offer to all our customers. On this basis, your data will not be analysed on an individual basis, but will be processed under a pseudonym.
This includes analysis to make our services more user-friendly, for example, modifying the user interface to simplify the flow of information or to highlight features that are frequently used by our customers on our digital channels, as well as improving IT systems to increase the security of visitors and our customers in general.
What kind of personal data do we process?
We will process the following categories of personal data if you have chosen to provide them to us:
* customer number
* date of birth
* genre
* city
* country
* account settings
We will also process the following categories of personal data in connection with your use of cookies:
* click history
* browsing history
Who has access to your personal data?
The data sent to third parties will only be used to provide you with the services mentioned above. We work with web analytics companies to analyse the behaviour of our online customers in general.
What is the legal basis for processing your personal data?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data?
We will retain your data for as long as your SHAREMUSIC! account and subscription to our services remains active. Once the account or subscription is terminated, your data will be deleted.
Right to object to the processing of data on the basis of legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of SHAREMUSIC! by contacting: [email protected]. Your account will then be deleted and we will no longer be able to provide you with our services.
LEGAL OBLIGATIONS COMPLIANCE
What do we use your personal data for?
We will use your personal data to comply with legal obligations, court rulings and other decisions stipulated by the authorities. This includes using your personal data to collect and verify accounting data to comply with accounting regulations.
What kind of personal data do we process?
We will process the following categories of personal data:
* customer number
* order number
* name
* address
* transaction amount
* transaction date
Who has access to your personal data?
Your data may be shared by the SHAREMUSIC! group. For more information about the companies that make up the SHAREMUSIC! group, please consult the following link: sharemusic.es.
We will share your personal data with the IT companies that provide the accounting system solutions.
What is the legal basis for processing your personal data?
The processing of your personal data is necessary for SHAREMUSIC! to fulfil its legal obligations.
How long do we keep your data?
Your data will be stored in accordance with the accounting rules in force in Spain.
PREVENTION OF MISUSE AND CRIMINALITY (FRAUD)
What do we use your personal data for?
We will use your personal data to manage loss prevention by ensuring that the terms and conditions have been followed in order to detect and prevent misuse of our services.
Your personal data will be used to prevent and investigate any abuse of our online services, as well as losses or fraud, by analysing your behaviour.
What kind of personal data do we process?
We will process the following categories of personal data:
* contact information such as: name, address, telephone number and e-mail address
* customer number
* video footage
* browsing history
* payment history
Who has access to your personal data?
Personal data sent to third parties will only be used for the above-mentioned purposes. We will share your data with companies for exceptional reporting purposes.
Any incidents and/or fraud will be shared with insurance companies, legal authorities and local and global law enforcement agencies in charge of investigations. Please remember that many of these receiving companies have the right or obligation to process your personal data.
What is the legal basis for processing your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
How long do we keep your data?
Your data will be kept for as long as necessary to prevent and/or report possible fraud or other crimes. The video recording will be kept in accordance with local regulations, but for a maximum of 30 days.
Right to object to the processing of your personal data on the basis of legitimate interest: You have the right to object to the processing of your personal data on the basis of SHAREMUSIC! legitimate interest by contacting: [email protected]. Your account will then be deleted and we will not be able to provide you with our services.
COOKIES
A cookie is a small text file that is stored on your computer or mobile device, from where it is retrieved on subsequent visits. If you use our services, we understand that you accept the use of such cookies.
How we use cookies
We use persistent cookies to store your choice of home page and other details, for example, if you selected ‘Remember me’ when you logged in.
We use session cookies for example to check whether you are logged in.
We use both our own and third party cookies to collect user data and aggregate or individual statistics in analytics tools in order to optimise our site and provide you with relevant marketing material.
Some third-party cookies are set by services that appear on our pages and are not under our control. They are set by social media providers such as Twitter, Facebook or Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon. We also use third party cookies that allow tracking between websites in order to provide you with advertising on other websites/channels.
What kind of personal data do we process?
We will only connect your cookie ID to the personal data submitted and collected in connection with your account whenever you are logged into your account.
Who has access to your personal data?
The data sent to third parties, used only to provide you with the above services, will include analytical tools to compile statistics and to optimise our site by providing you with relevant material.
What is the legal basis for processing your personal data?
We will only connect your cookies to personal data if you are logged into your SHAREMUSIC! account. If you are logged in to your account, the legal basis will focus on our legitimate interest or the performance of the contract.
How long do we keep your data?
SHAREMUSIC! does not store your personal data. You can easily delete these cookies from your computer or mobile device using your browser. For more information on how to manage and delete cookies, please see the ‘Help’ tab in your browser.
You can disable cookies or be notified each time a new cookie is sent to your computer or mobile device.
If you choose to disable cookies, you will not be able to take full advantage of all the features of our site.
CONTACT US
If you have any questions or concerns about the above or about our approach to privacy, our Privacy Office, including our Data Protection Officer, will be happy to help you: [email protected]. You can also contact the Spanish Data Protection Agency, although we encourage you to let us help you first.